Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to hzhyh.technology@gmail.com.

Filter by topic
All
  • All

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Yes. We use high-quality materials such as sterling silver, 18K gold, natural gemstones, and cultured pearls. Each piece is tested for authenticity and quality.

Most of our jewelry is made with nickel-free metals, making them safe for sensitive skin. Please check the product details for specific material information.

Keep your jewelry away from water, perfumes, and harsh chemicals. Store them in a dry, soft pouch. Regular gentle cleaning with a polishing cloth will help maintain shine.

Yes. We offer customization for certain collections—such as engraving, stone selection, and size adjustment. Please contact us for details.

All Dara jewelry comes with a 1-year warranty covering manufacturing defects. This does not cover damage from misuse, wear and tear, or accidents.

Yes. We ship worldwide, and delivery times vary depending on your location. Shipping fees are calculated at checkout.

We provide a detailed size guide on our website. You can also measure your finger with a ring sizer or visit a local jeweler for assistance.

We accept returns and exchanges within 30 days of purchase, provided the item is unworn and in its original packaging. Custom-made items may not be eligible.
We prioritize responsible sourcing and ethical production. Many of our materials are recycled or responsibly mined, and we work with trusted suppliers.
You can reach us via email, live chat, or the contact form on our website. Our support team is available to assist you with product questions, orders, or after-sales service.
Unable to find satisfactory answers ? Contact Support